DSV Panalpina in Brazil Receives International Recognition for Operational Excellence

Summary: After trained examiners and accomplished business professionals performed a thorough assessment of its facility, the DSV Panalpina site in Sorocaba, Brazil, has been awarded the internationally recognized Shingo Bronze Medallion from the Shingo Institute, part of the Jon M. Huntsman School of Business.

LOGAN, Utah – The Shingo Institute, a program in the Jon M. Huntsman School of Business at Utah State University, has awarded the DSV Panalpina site in Sorocaba, Brazil, with the Shingo Bronze Medallion. 

“Receipt of the Shingo Bronze Medallion signifies an organization’s mastery of fundamental tools and techniques for improving an organization’s operations,” said Ken Snyder, executive director of the Shingo Institute. “Organizations that receive the Bronze Medallion are making great progress on their journey to achieving enterprise excellence.”

The Shingo Bronze Medallion is the third of three awards bestowed on organizations by the Shingo Institute. The highest achievement is the Shingo Prize.

About DSV Panalpina Group

The DSV Panalpina Group provides and manages supply chain solutions for thousands of companies every day—from the small family-run business to the large global corporation. Its reach is global, yet its presence is local and close to customers. With 60,000 employees in more than 90 countries, the DSV Panalpina Group works passionately to deliver great customer experiences and high-quality services.

The Sorocaba facility had been part of Panalpina’s logistics set-up since 2011. In 2013, it began adding Logistics Manufacturing Services (LMS) to its operations for a large telecom company. It was one of the first times that a telecoms company successfully outsourced manufacturing to a third-party logistics provider (3PL). The 3PL not only executes the final assembly but takes full ownership of the whole process, from planning to quality control. Currently, the site employs about 160 people.

Sabine Lima, senior logistic analyst, said about the Shingo process, “In my opinion, Shingo has helped bring positive changes to all levels of the site by helping us establish correct behaviors. We already had the tools in place, but following the Shingo Guiding Principles helped us use the tools to achieve not only quantitative results, but qualitative results, as well. What made the difference was the change in our mindset. Now we see that by having the right behavior we can achieve the ideal result and built a culture of excellence.”

By “challenging” or applying for an award, an organization invites a group of accomplished professionals and trained examiners to thoroughly review its culture and operations. The examiners evaluate the site based on a rigorous set of standards, and the Shingo Institute awards the organization according to the assessment results.

DSV Panalpina’s team members will be awarded the medal at the Annual Shingo Conference in Orlando, Florida, on April 16, 2020. Ken Snyder, executive director of the Shingo Institute, will host the event.

About the Shingo Institute

The Shingo Institute is home of the Shingo Prize, an award that recognizes organizations that demonstrate an exceptional culture that fosters continuous improvement. Part of the Jon M. Huntsman School of Business at Utah State University, the Shingo Institute is named after Japanese industrial engineer and Toyota advisor, Shigeo Shingo. Dr. Shingo distinguished himself as one of the world’s thought leaders in concepts, management systems, and improvement techniques that have become known as the Toyota Production System.

Drawing from Dr. Shingo’s teachings and years of experience working with organizations worldwide, the Shingo Institute developed the Shingo Model™ which is the basis for its several educational offerings, including workshops, study tours, and conferences. Workshops are available in multiple languages through the Institute’s licensed affiliates. For more information on workshops, affiliates, or to register to attend the International Shingo Conference, please visit www.shingo.org.



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