Innovations in Healthcare Management by V K Singh and Paul Lillrank Receives Shingo Publication Award

Summary: After trained examiners and accomplished business professionals performed a thorough assessment of their work, V K Singh and Paul Lillrank have been selected as recipients of an internationally recognized award from the Shingo Institute, a program in the Jon M. Huntsman School of Business. The authors will receive the award at the Shingo International Conference occurring April 28–May 3, 2019 in Cincinnati, Ohio.

LOGAN, Utah — The Shingo Institute, a program in the Jon M. Huntsman School of Business at Utah State University, has awarded V K Singh and Paul Lillrank with the Shingo Publication Award for their book, Innovations in Healthcare Management. V K Singh is the founder and managing director of InnovatioCuris (IC), adjunct professor of the World Health Innovation Network at the Odette School of Business in the University of Windsor, Canada, and honorary professor of Australian Institute of Health Innovation at Macquarie University, Australia. Paul Lillrank has been Professor of Quality and Service Management at Aalto University since 1994, where he has servedas the Head of the Department of Industrial Engineering and Management for eight years and been Academic Dean of the school’s MBA program. He co-founded the Institute of Healthcare Engineering, Management and Architecture (HEMA), and The Nordic Healthcare Group (NHG), a consultancy.

“Receipt of the Shingo Publication Award signifies an author’s significant contribution and practical application to the body of knowledge regarding enterprise excellence,” said Ken Snyder, executive director of the Shingo Institute.

By “challenging” or applying for an award, authors invite a group of accomplished professionals and trained examiners from the Shingo Institute to thoroughly review their publications. Shingo examiners select recipients based on a rigorous set of standards.

Innovations in Healthcare Management demonstrates that, as developed economies enter a period of slower growth, emerging economies such as India have become prime examples of how more can be achieved with less. The book explores recent innovations in healthcare from a global and Indian perspective. It presents new concepts, methods, and tools for low cost, high solutions that improve access to care. Singh and Lillrank describe how to organize resources and flow so that given targets can be achieved with available resources. The book also covers non-traditional ecosystems of innovation outside of pure technology, such as social persuasions, rural health delivery, exploitation of economies of scale, prevention-oriented primary care, medical education, and hospital design. After reading Innovations in Healthcare Management, readers will possess the understanding required to implement new ideas and new models of delivery of affordable care in healthcare systems around the world.


Richard Hayward, Course Leader at MSc HealthCare Management, says, “This is a timely and well-considered book. … The book explores Western management philosophies, in particular the Lean approach to management, and applies them to developing countries with a significant focus on the Indian subcontinent. The global approach taken by this book to the substantial challenges faced by nations throughout the world identifies the commonalities and differences in the solutions and implementation of global healthcare and the major role that leadership plays in both the identification and the application of healthcare policy, appropriate to the environment in which they are delivered. … I would recommend it to all those with an interest in the global health economy.”

David Wittenberg, CEO of The Innovation Workgroup in India, says, “This book is eminently practical. Readers will find much to imitate in the numerous and varied case studies. I hope that many will also be inspired by the successes of others to create their own innovations.”

V K Singh and Paul Lillrank will receive their award at the awards ceremony during the Shingo Conference in Cincinnati, Ohio, USA on April 28–May 3, 2019. The conference is a week-long event featuring a selection of workshops, plant tours, keynote speakers, and breakout sessions designed to provide ongoing knowledge, insights, and experience for organizations in pursuit of operational excellence.

 About the Shingo Institute

The Shingo Institute is home of the Shingo Prize, an award that recognizes organizations that demonstrate an exceptional culture that fosters continuous improvement. A program in the Jon M. Huntsman School of Business at Utah State University, the Shingo Institute is named after Japanese industrial engineer and Toyota advisor, Shigeo Shingo. Dr. Shingo distinguished himself as one of the world’s thought leaders in concepts, management systems, and improvement techniques that have become known as the Toyota Production System.

Drawing from Dr. Shingo’s teachings and years of experience working with organizations worldwide, the Shingo Institute developed the Shingo Model™, which is the basis for its several educational offerings, including workshops, study tours, and conferences. Workshops are available in multiple languages through the Institute’s licensed affiliates. For more information on workshops, affiliates, or to register to attend the next Shingo Conference, please visit

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